1. Website scope
This website is an educational resource about Lifeline and related device programs. It does not approve applications, manage benefits, or collect official documents for any government program.
2. Information we collect
We collect limited information that you choose to share or that is created by your use of the site.
2.1 Information you provide
When you contact us through a form or by email, you may provide:
- Your name
- Your email address
- Optional message content, such as questions or feedback
2.2 Information collected automatically
Like many websites, basic technical information may be collected automatically, such as:
- Browser type and version
- Device type
- Approximate location based on IP, where available
- Pages visited and time spent on the site
This information is used to understand how people use the site and to improve content quality.
3. Cookies and analytics
The site may use simple cookies or analytics tools to understand page performance and visitor behavior in aggregate. Cookies help measure anonymous trends, not individual users.
You can manage cookies using your browser settings. Restricting cookies may affect some site features, but the core content should remain readable.
4. How we use your information
We use the information we collect to:
- Reply to your questions or feedback
- Improve site content and structure
- Monitor basic site performance and security
We do not sell personal information to third parties.
5. Data sharing
We may share limited information in these situations only:
- With service providers who help host or secure the site
- When required by law, regulation, or legal request
- To protect the rights, safety, or property of users or the site
6. Data retention
We keep personal information only for as long as it is needed for the reasons described in this policy. Contact messages may be kept for record keeping, quality control, or to follow up on prior questions.
7. Security
Reasonable steps are taken to protect information from unauthorized access or misuse. No website or email system can guarantee perfect security, so you should avoid sending sensitive numbers or official document images through contact forms.
8. Children privacy
This site is designed for adults who seek information about phone and device programs. We do not knowingly collect personal information from children under thirteen years of age.
9. External links
This site links to other websites, including government pages and provider sites. Those sites have their own privacy policies. We are not responsible for their content or their handling of data.
10. Your choices
You can choose not to contact us or provide personal details. You can also adjust cookie settings in your browser. If you wish to update or remove information that you shared with us, you can contact us using the email listed below.
11. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in site features, law, or best practice. The updated version will be posted on this page with a revised date.
12. Contact us about privacy
If you have questions about this Privacy Policy or how we handle information, contact us at:
Consumer Device Benefits Guide1200 Market Street, Suite 210
San Antonio, TX 78205
Email: support@consumerdevicebenefits.com